JAPI com doo company was established in 1996 with a registered office in Novi Sad. For the past twenty years, we have channeled our interests and knowledge in the provision of professional customer service. Today, JAPI com consists of a team of 25 young and ambitious professionals who are driven by a desire to advance and overcome potential challenges in the IT industry.
What distinguishes us, as a company, is the number of our business partners who we work with to fulfill the set standards. Among JAPI com’s partners are Lenovo, IBM, HP, LEXMARK, HP Incorporate, PALO ALTO, CISCO, Allied Telesis, Microsoft, VMware, VEEAM, Adobe, ESET. The good partnership relationships which we have with the abovementioned brands have allowed us to guarantee our customers impeccable equipment quality and superior service. Our operations are in line with international standards ISO 9000, 14000, 20000, 27000.
KNOWLEDGE AND SKILLS
Thanks to our knowledge, constant education and monitoring global trends, we are able to meet the most demanding IT challenges of today. We analyze the condition of existing equipment, plan equipment replacements, optimize current resources and calculate the total cost of owning assets.
PROVIDING CLOUD SERVICES
JAPI com has a cloud storage center. We offer our clients web hosting services, mail servers, security backup and reinstallation from backup, as well as website backup, etc.
A ten-year partnership with LEXMARK, guarantees for the high quality of services provided in the sale, rental and servicing of printers. We offer a large selection of black and white or color printers. Thanks to a dedicated collaboration, JAPI com boasts LEXMARK EXPERT and BSD partner status
We have been operating in this segment for over eight years and, if you are familiar with all the benefits of outsourcing equipment, we are at your service. Thanks to our cooperation with financial institutions, we provide our clients with the best service.
SERVICE AND EQUIPMENT MAINTANANCE
Regardless of whether it is servers, workstations, printers, storage devices, routers and other types of hardware, we are able to provide professional service and support, which can take the form of phone advice or intervention. In addition to standard service providers, we also perform the prompt replacement of equipment, at the customer’s request.
CUSTOMER SERVICE CONTROL
A special type of service provided to customers who do not have their own IT sector. In agreement with the user, using appropriate tools and methodology, we define the critical points and take actions that prevent an undesired outcome. This service is available 24/7/365.
If you are using Microsoft, Adobe, or other third-party software, and you are not sure if you are abiding by all statutory guidelines regarding product use – give us a call! We control and sell licensed software solutions for all your needs.
Više od osam godina poslujemo u ovom segmentu i ukoliko ste upoznati sa svim prednostima outsourcing-a opreme- stojimo Vam na usluzi. Zahvaljujući saradnji sa finansijskim institucijama, svojim klijentima pružamo najbolju uslugu.
PURCHASE AND DELIVERY OF EQUIPMENT
We sell IT equipment and software to our customers, with adequate training. No matter the complexity of a task, we are able to find a solution to any challenge thanks to years of experience and market presence.
DESIGN AND IMPLEMENTATION OF A NETWORK INFRASTRUCTURE
In collaboration with our partners, we design and implement network infrastructures. Regardless of whether a client needs 1GB or 10GB, or an extremely stable WIFI connection – we are able to answer every request! We also test the device and issue appropriate attestations.
In collaboration with VMware, as the global leader in virtualization, we are able to offer virtualization of all data. ENTERPRISE partner status guarantees clients the highest quality of service.